Return Logistics

Your returns logistics largely determine a customer's satisfaction. This has an impact on the number of potential repeat purchases from the same customer. Processing returns is hugely important for webshops

Processing returns quickly

Customers become satisfied customers when their returns are quickly accepted and they are speedily refunded. However, when they experience that the return logistics take a lot of effort and/or time, customers may become annoyed and never buy from you again.

This is why it’s important to have efficient returns logistics in place – or to outsource your returns to a partner who can handle these efficiently for you. If you outsource your fulfilment to Monta, you have two options for managing your returns. You can choose to have us handle the returns for you, or you can do it yourself via our Return Management Authorisation system. Read more about these two options below.

Processing returns quickly
Return logistics via Monta

Return logistics via Monta

Monta receives returns from various distributors on a daily basis. Returns are processed by us within 48 hours of receipt. This is how we process returns from your webshop:

  • The package is accepted;
  • If the original packing slip is included, this is scanned;
  • If not, the address details are used to identify the original order;
  • The goods are unpacked, inspected and entered;
  • Follow-up action is carried out according to a pre-arranged protocol.

There are additional options for processing returns:

  • A photo can be taken of each return (this photo will then be available on the Monta portal).
  • An email can be sent to the end user informing them that the returns have been received. This message can be customised, if required. For example, the customer can be notified that the returns have been approved and that payment or the new product will be paid or shipped the same day. Our return logistics ensure that end users are kept fully informed, something that will generate more positive reviews.

Fulfilment based on trust, cancellable on a daily basis.

  • Cancellable on a daily basis, open-ended contract. We do business based on trust.
  • Shipping and returns from as little as £2.95 per order.
  • 20 years of experience. Our reliability rate has a score of 99.98 percent.
  • Our fulfilment takes care of your entire logistics process in accordance with your requirements.
  • Experience real-time insights into the status of your orders and purchase the correct stock using our smart software.
  • Your own account manager at the branch where your products are stored, your dedicated point of contact!
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Free quote

  • Receive a quote within one day!

Return Management Authorization

You can choose to have Monta process your returns. Another option, which falls within our fulfilment services, is to work with our Return Management Authorisation system – RMA system – for processing returns. This is a convenient method for quick and efficient processing of returns. When you use the Monta fulfilment service, you will have access to this system free of charge.

Through a user-friendly online environment, our RMA enables you to handle your end users’ returns yourself. You determine your return policy. This online environment can be created entirely in your own house style, and will therefore feel familiar and trustworthy to end users. The RMA system is easy and quick to use. Implementation takes approximately five minutes. And in addition, we always provide a service in the event of any queries. Handling returns for a webshop can be very easy. Contact us for more information.

Return Management Authorization
Why are returns so important for an online shop

Why are returns so important for an online shop?

Your webshop’s return policy has a huge effect on end user confidence. This is why we like to make it as easy as possible for your customer. If end users are given satisfaction when returning an item that does not meet their expectations, they’re much more likely to make a new purchase from your shop in the future.

Therefore, our return logistics process offers your end users several options to make the return process as easy as possible. For example, end users can decide which carrier they use for the return, and we use reusable shipping packaging.

How to get started with fulfilment?

What to expect from Monta?

If delivered before 12:00 P.M. , processed the same day
Speed is a large part in your webshop’s success. This is why returns delivered to us before 12:00 P.M. are processed the same day. The entire process, like all other fulfilment processes, is coordinated by our customer-service staff, so that the customer remains fully informed about where the return is located and when they will be refunded.

Service and quality first
Fulfilment for your webshop is our passion. The customers’ success partly depends on error-free logistics. Speed of order processing, convenient delivery options and the provision of flexible services are decisive factors. We are well aware of this, which is why we invest all our passion, knowledge and experience in a great service which extends to an extremely simple and efficient return logistics.

Convenience for your business and for the customer
Our returns logistics are well organised, for your convenience. As an entrepreneur, it is up to you to determine the return costs for your webshop and specify your return conditions, which means you could even make a profit on your returns. We will ensure everything runs smoothly.

What to expect from Monta