Fulfilment – Because every
package counts.

What does fulfilment mean?
The fulfilment process explained in 9 steps!

With fulfilment, Monta takes care of the complete logistical completion of your webshop orders. From the time we receive your stock into one of our warehouses, right up to the moment the products are shipped to the end user.

Fulfilment starts with IT – step 1

The most important part of fulfilment software is IT. The link between your ordering system and webshop and Monta’s warehouse is an important part of fulfilment. In addition, IT communication with the carrier and the end user is crucial. End users expect to be kept updated regarding the status of their package.

The link between your ordering system and webshop and Monta’s warehouse is an important part of fulfilment. In addition, IT communication with the carrier and the end user is crucial. End users like to be continuously updated about the status of the shipment and delivery of their packages.

Efficient receipt of goods – step 2

The next step in the fulfilment process involves the receipt of the goods. The goods that arrive are counted, carefully checked for damage, tested if necessary, booked in and stored in their correct location in the warehouse. This allows us to keep track of which goods are in the warehouse, and also enables us to keep you updated as accurately as possible.

Smart storage of goods – step 3

Fulfilment involves storing goods in the warehouse. Different conditions apply to storage of different kinds of goods. For example, the storage of clothing differs from the storage of electronics. That’s why we talk about different types of locations, such as pallet locations, shelf locations and bin locations. Unique barcodes are used to identify all locations. All goods are stored in the warehouse in such a way that they are in the most efficient location.

With the help of smart, self-learning software, continuous optimisation is an ongoing process within the warehouse.

Lightning-fast order processing is essential – step 4

Order processing literally means the processing of an order within the fulfilment process. This part of fulfilment involves order picking in the warehouse, and an additional check of items before they are packed. Order picking must also be as fast and efficient as possible. For example, orders that come in at two minutes before midnight must leave the warehouse by a quarter past midnight. In fact, these orders will be delivered to the end user within a few hours.

Error-free packing – step 5

The next part of fulfilment is packing the order. Wrapping or packing an order can be done in various ways. It can simply be packaged in a shipping box, but there is also the option for the orders to be gift-wrapped, personalised handwritten cards can be added, packages can be sealed, or the order can be shipped in very specific protective packaging materials. During packing, we re-check that all items match the customer’s order. After all, the customer should never receive a different product from the one ordered.

Shipping until shortly before midnight – step 6

The order is delivered to a carrier. Nowadays, there is a wide choice of carriers, each with their own specific logistics features, such as pick-up locations, evening deliveries, and automatic parcel lockers. All this is supported by Monta, the fulfilment experts. In fact, we have a great impact on the cut-off times. The cut-off time is the time up until when orders that arrive and are still processed the same day. Monta can maintain a cut-off time at 23:45h. All orders up until that time are immediately shipped the same day.

Efficient returns logistics keeps your buyers happy – step 7

An end user’s satisfaction with a webshop is often largely determined by how returns are handled. Fulfilment also plays an important role here. This process needs to be well-organised and fast. An end user who decides they want the blue jacket instead of the purple jacket must receive that blue jacket as quickly as possible. If an end user requests a refund, then this should be dealt with immediately.

Flawless stock management is an essential part of fulfilment – step 8

When end users buy something online they generally assume that the product they order will be in stock and shipped immediately. A 100 percent reliable stock is therefore essential. As a webshop owner, you want to be able to monitor and track stock clearly and in real time. Information on your stock status can change from one minute to the next. In that one minute, an item may already have been sold.

In addition to reliable, physical stock, it is also very important that the correct amount of stock will be replenished in the near future. Smart calculations are used to predict as accurately as possible how high the stock level should be. These calculations take into account a range of variables, such as the season, products sold per day, discount offers and more.

Stay in control with real-time fulfilment reports – step 9

As a webshop owner, you need feedback in the form of clear real-time fulfilment reports. You will have the answers to questions such as ‘what is the status of open orders?’ and ‘what is the status of my stock?’. Track and trace codes, dynamic forecasts and the status of returns are also included in the report..