Processing returns quickly
Customers become satisfied customers when their returns are quickly accepted and they are speedily refunded. However, when they experience that the return logistics take a lot of effort and/or time, customers may become annoyed and never buy from you again.
This is why it’s important to have efficient returns logistics in place – or to outsource your returns to a partner who can handle these efficiently for you. If you outsource your fulfilment to Monta, you have two options for managing your returns. You can choose to have us handle the returns for you, or you can do it yourself via our Return Management Authorisation system. Read more about these two options below.
Return logistics via Monta
Monta receives returns from various distributors on a daily basis. Returns are processed by us within 48 hours of receipt. This is how we process returns from your webshop:
There are additional options for processing returns:
Fulfilment based on trust, cancellable on a daily basis.
Starting webshop? Up to +/- 10 orders per day? Click here!
Return Management Authorization
You can choose to have Monta process your returns. Another option, which falls within our fulfilment services, is to work with our Return Management Authorisation system – RMA system – for processing returns. This is a convenient method for quick and efficient processing of returns. When you use the Monta fulfilment service, you will have access to this system free of charge.
Through a user-friendly online environment, our RMA enables you to handle your end users’ returns yourself. You determine your return policy. This online environment can be created entirely in your own house style, and will therefore feel familiar and trustworthy to end users. The RMA system is easy and quick to use. Implementation takes approximately five minutes. And in addition, we always provide a service in the event of any queries. Handling returns for a webshop can be very easy. Contact us for more information.
Why are returns so important for an online shop?
Your webshop’s return policy has a huge effect on end user confidence. This is why we like to make it as easy as possible for your customer. If end users are given satisfaction when returning an item that does not meet their expectations, they’re much more likely to make a new purchase from your shop in the future.
Therefore, our return logistics process offers your end users several options to make the return process as easy as possible. For example, end users can decide which carrier they use for the return, and we use reusable shipping packaging.
How to get started with fulfilment?
Complete the form
Enter a few details and we will immediately get to work on finding a suitable fulfilment proposal for your webshop. You will receive an answer within 24 hours.
Your stock is safe
Your webshop products are stored in one of our secure warehouses. Even product replenishment is very quick: your products are booked in and ready to sell within 2 hours.
You sell, we organise.
We pack and ship all orders placed in your webshop by customers before 11:45 P.M. the same night. We also arrange all returns for you.
The correct information at all times
Your portal always gives you up-to-date insight into your stock, orders and returns. You now know at any time of the day how your webshop is performing. This means you can focus on webshop growth.
What to expect from Monta?
If delivered before 12:00 P.M. , processed the same day
Speed is a large part in your webshop’s success. This is why returns delivered to us before 12:00 P.M. are processed the same day. The entire process, like all other fulfilment processes, is coordinated by our customer-service staff, so that the customer remains fully informed about where the return is located and when they will be refunded.
Service and quality first
Fulfilment for your webshop is our passion. The customers’ success partly depends on error-free logistics. Speed of order processing, convenient delivery options and the provision of flexible services are decisive factors. We are well aware of this, which is why we invest all our passion, knowledge and experience in a great service which extends to an extremely simple and efficient return logistics.
Convenience for your business and for the customer
Our returns logistics are well organised, for your convenience. As an entrepreneur, it is up to you to determine the return costs for your webshop and specify your return conditions, which means you could even make a profit on your returns. We will ensure everything runs smoothly.